Cancellation & Refund Policy

At ICETREK, we aim to provide flexible, fair, and transparent terms for all travelers. Our cancellation policy is designed to cover direct costs while offering peace of mind.

By booking directly with us via our website, email, or phone, you agree to the terms below. ICETREK ehf is Iceland based tour operator and operates under the brand name of ICETREK and Highlands of Iceland. This policy is valdi for tours operated and sold under the those brand names.

1. Northern Lights & Day Tours

Cancel 24+ hours before departure → ✅ Full refund
Cancel less than 24 hours before → ❌ No refund

Optional: If canceled 48+ hours in advance, you may request a 100% travel credit instead of a refund, valid for 18 months.

2. Multi-Day Tours (Open or Fixed Departures)

Cancel 12+ weeks before departure → 80% refund (20% non-refundable)
Cancel 6–12 weeks before → 70% refund (30% non-refundable)
Cancel less than 6 weeks before → ❌ No refund

✅ You may request a travel credit instead of a refund when canceling 6+ weeks before departure.

3. Group & Custom Tours

For private groups or custom itineraries, the following terms apply:

At booking → 20% deposit (non-refundable)
12 weeks before departure → 30% of total tour price becomes non-refundable
6 weeks before departure → 50% of total is non-refundable
Less than 6 weeks → ❌ No refund

Custom group cancellation terms may be adjusted by contract on a case-by-case basis.

4. If ICETREK Cancels Your Tour

We reserve the right to cancel a tour due to:

a) Insufficient Bookings

If the minimum number of participants is not met, we may cancel the tour. In this case, you will receive:

✅ A full refund, or
🔁 The option to reschedule or join another tour of equal value (subject to availability)

b) Force Majeure or Safety Concerns

In the event of:

Severe weather
Natural disasters
Road closures or unsafe conditions
Other unforeseen events beyond our control

We will offer:

✅ A full refund, or
🔁 The option to rebook on another date or receive a travel credit

We always prioritize safety and will notify you as early as possible.

5. Bookings via Resellers or Travel Agencies

If you booked your tour through a third-party platform, travel agent, or reseller:

All cancellations and refund requests must be handled directly with your original point of purchase
ICETREK is not responsible for the cancellation terms, refund policies, or timelines of third-party resellers
Please contact your reseller for support